Information Systems Engineer (Global IT Division - Tokyo)

Overview Money Forward is continuing to grow with the aim of becoming a global Big Tech company. In addition, M&A, joint venture establishment, and spin-outs are active. We are looking for someone who can contribute to improving employee convenience, operational efficiency, and strengthening governance by utilizing engineering in employee ID and information system management operations to support Money Forward's non-linear growth with information systems. Main Responsibilities You will be assigned to one of the following areas based on your experience and aptitude: Integration and maintenance of employee ID management (ID lifecycle), including HR system integration Maintenance and improvement of integration processes (API/batch, etc.) related to reflecting new hires, departures, and transfers based on HR data Development of operations that assume exceptions and failures (retry, error notification, manual recovery procedures, log maintenance) Investigation and resolution of data inconsistencies, and adaptation to specification changes Collection, visualization, and reporting of SaaS usage Collection and formatting of data such as SaaS usage, license consumption, and activity (API/admin screen output/logs, etc.) Aggregation and visualization in a form that can be continuously operated (regular reports, dashboards, fixed-point observation) Implementation support for operational actions based on visualization results (extraction of inventory candidates, notifications, identification of reduction candidates, etc.) Improvement of ID integration and provisioning operations based on Entra ID Improvement of user/group management, provisioning operations, and exception handling (root cause analysis, recurrence prevention) Development of related operational procedures and decision criteria as needed Streamlining inquiry handling Organization of inquiry content, templating, and development and maintenance of FAQs/knowledge Creation of small tools/scripts as needed, and automation of initial triage and guidance (including in-house agents) Investigation and consideration of introducing SaaS-attached AI functions (as needed) Information gathering on additional functions, and organization of issues from a security/compliance perspective Coordination with relevant departments to incorporate into operational rules and usage guides Job satisfaction You will support the ID lifecycle, including HR data linkage, in the company's foundational area of employee IDs, and strengthen operations through external service linkage and in-house development of peripheral tools. You will gain experience in continuously reducing manual work, exception handling, and reliance on specific individuals through linkage, automation, and visualization, transitioning from "human-centric operations" to "system-centric operations." You will be able to work on improvement themes while interacting with various SaaS across the entire company, and you will easily feel a sense of accomplishment as user feedback and appreciation are received closely. Depending on your skills, you can gradually take on challenges in strengthening governance and larger improvements and projects, using linkage, automation, and visualization initiatives as a stepping stone. Expected role This role is responsible for transitioning ID/SaaS operations from "human-centric" to "system-centric" through in-house development of peripheral tools and integration with external services, thereby simultaneously enhancing convenience, efficiency, and control. We expect you to translate operational challenges into technically solvable forms and create a state where continuous improvement can be sustained. Reduce the reliance on individual expertise, manual tasks, and exception handling in operations, and elevate them to reproducible operations. Drive operational improvements and decision-making forward with data and visualization. Create robust, operable integrations and systems that are resilient to changes and failures. Required Skills and Experience Experience in implementing and operating external system integrations Experience handling REST API, Webhook, batch processing, job scheduling, and authentication (OAuth, etc.) Experience operating while adapting to specification changes and failures of integrated systems Fundamentals of reliability design for operations Experience handling any of the following in practice: retry, idempotency, timeout, rate limiting, error classification, monitoring/notification, and log design Data handling and formatting skills Experience handling extraction/aggregation with SQL, formatting CSV/JSON, and detecting differences in business operations Experience improving operations with small in-house tools/scripts - Example: automation of aggregation, periodic report delivery, alerts, inventory candidate extraction, semi-automation of applications, etc. Ability to understand business operations, organize requirements, and implement them into operations Ability to design not just for "it works," but also for exceptions, rework, and handover Preferred Skills and Experience Basic understanding of Entra ID / SSO / Provisioning (SCIM) Basic knowledge of authentication and authorization (SSO, MFA, provisioning, etc.) Experience using cloud / IaC / CI/CD, etc. - E.g., AWS, GitHub, GitHub Actions, Terraform Frontend experience (ability to create simple UIs and admin screens) Experience building visualization platforms (BI tools, etc.) and dashboards Experience using iPaaS/ETL (e.g., Workato, Zapier, Make, Power Automate, etc.) and data integration platforms Experience in AI development and/or experience in using AI tools to improve development processes. Money Forward recently announced our AI Strategy roadmap which focuses on improving AI-driven operational efficiencies, as well as integrating AI agents into our products to deliver better value to our users. (More information here) Language Requirements Japanese Language Requirements: Native/ JLPT N1 English Language Requirements: TOEIC 700 or higher + able to handle meetings and text communication in English immediately after joining the company. * If you have qualifications or experience demonstrating English proficiency other than TOEIC, please consult us. Examples: Eiken Grade Pre-1, Eiken Grade 2 (Eiken CSE Score 1950 or higher), TOEFL iBT 60 or higher, IELTS 5.0 or higher, Cambridge English Qualifications FCE, etc. * For those who do not have qualifications equivalent to TOEIC 700 points or higher, you will be required to take an exam designated by our company during the selection process. (Generally, this is expected to be after the first interview.) Who We’re Looking For Those who empathize with and value Money Forward's MVVC We prioritize willingness over experience. Those who enjoy new challenges in a young team. Those who enjoy challenges in areas where they have no experience. Those who prefer a fast-paced environment. Those who can identify issues themselves and take initiative. Those who can actively communicate with team members and members of other departments. Those with a sense of responsibility and ethics as an IT administrator. Tools Used Office Suite: Google Workspace Communication: Slack, Zoom Documentation: Notion Collaboration: Jira, Miro, Figma, etc. IdP: Entra ID (formerly Azure Active Directory) Public Cloud: AWS, GCP Repository Management: Github Work Environment At Money Forward, we provide an environment where we can create world-class services together, and we are looking forward to welcoming you. Provided PC Specs: We provide PCs equipped with the latest CPUs (MacOS or Windows). Custom-made PCs tailored to business requirements and replacements with the latest OS are also possible. Systems to Enhance the Development Environment: Peripheral devices necessary for work (such as displays, mice, keyboards) can be purchased as office supplies. Generally, you can choose from standard products (catalog), and if conditions are met, you can apply for non-standard products as well. (*Excluding certain group companies) Money Forward Library: We have a library system where you can freely borrow books, ranging from technical books to management books. Desired books can be purchased at the company's expense. Referral Driven: We cover the cost of recruitment meals. There is a referral reward system. Conference Participation Support: The company partially covers participation in domestic and international conferences, such as RubyKaigi and Google I/O.